Real-time results

Live reporting tools enable you to look up areas of specific interest and cut and dice results to create detailed or summarised reports.

  • Collated results are available immediately after the respondent has completed the survey
  • Options of cross tables, tables, grouped responses and three-level tables.
  • Download reports for Excel, PowerPoint or PDF formats
  • Review against other time periods or previous reports.


24/7 access

As a LiveWires™ client, you’ll be given a username and login code to access your branded LiveWires™ site. As long as you have Internet access, you can access your customers’ feedback at any time.

  • Monitor response rates as surveys are completed
  • Use live reporting tools to control, manipulate and drill down through results to date
  • View detailed data on individuals who have requested contact
  • Access files of aggregated reports.


Custom-built

The One Centre will work closely with you to brand and customise LiveWires™ according to your specific business requirements. You can customise surveying and reporting within your business, and it is quick and easy for you and your staff to learn to operate.

  • Survey your brand experience in your brand language
  • Reports that work with your management needs
  • Information that is actionable throughout your company
  • Hierarchy of access to information available throughout your business
  • Use your business’ key performance indicators and language


Advanced Filtering

LiveWires™ advanced filtering lets you set up filters on specific questions.

  • Have filters created to suit your specific requirements.
  • Create and save your own set of filters as you need them
    • .


Dynamic survey interface

LiveWires™ REM is part of your brand experience - it’s one of the interactions your customer has with your brand. With this in mind, LiveWires™ has been designed to reinforce your brand identity and positioning - and keep customers interested and engaged throughout the survey.

  • Survey interface utilises your brand to reinforce your identity to your customers
  • Reporting view can be developed to reinforce your branding
  • Surveys can use text, pdf, mpg or jpg to reference any audio, visual or interactive content such as television advertising or pictures of retail outlets


Secure

Two levels of security ensure survey integrity and protection of customer data.

  • Each user has a unique ID and pin
  • 128 BIT secure socket layer